Sales Terms of CLARELIA SAS www.natama.eu.


We are pleased to welcome you to our www.natama.eu online store, the company's Website CLARELIA SAS.


Clarelia SAS with capital of € 699,900
MONTPELLIER RCS: 493 359 285
SIRET 493 359 285 00027
VAT Number: 493 359 285 EN69.
Headquarters: 281, avenue du Marché Gare - BP 46
34071 Montpellier
Mailing address: SAS Clarelia
BP 85546
Montpellier Cedex 3
mail: service.conso@clarelia.com
Phone: 00 33 4 99 53 20 14
Fax: 00 33 4 67 64 87 65


Clarelia SAS "Seller" strives to provide the best of its abilities the accuracy and updating of information published on this site, and reserves the right to correct at any time and without notice, the content.


1. General Information
1.1 These Conditions of Sale exclusively govern online sales of products offered on the website www.natama.eu.
1.2 These terms and conditions of sale can be modified at any time, apply to any subsequent sale of their publication on the site.
1.3 Any order implies full and unconditional acceptance to these terms of sale. Before confirming an order, the Buyer must read these terms, which is confirmed by the fact that he clicked on "I have read the terms and conditions of service and I adhere without reservation." By accessing the site, Purchaser agrees to comply with the Terms.


2. Offer
2.1 The online sale of products and services presented in this site is only for buyers who reside in countries offered on the website and supplies required in these areas.
2.2 CLARELIA SAS reserves the right not to deliver an order to a country where it has no specific distribution contract, or where there are specific local regulations on its products.
2.3 The proposed products comply with French legislation and regulations within the common foods.

3. Prices
3.1 Unit prices listed on this website are quoted in Euros all taxes into account the VAT applicable on the date of the order, they cover the utility's costs of preparation, specific packaging and are excluding participation in shipping or provision. They are likely to change during the year, provided that the products ordered are charged at prevailing prices during the recording of the order.
3.2 The total price of the order of the Buyer is the number of products ordered that determines the packaging set by CLARELIA SAS.
3.3 Promotional offers are valid only within the limit of the validity period of the tender and within the limits of available stock.
3.4 Delivery fees are calculated according to a scale including weight, size and volume of the order.
3.5 The products remain the sole property of SAS CLARELIA until receipt of the payment made by Buyer.


4. Account Creation
4.1 To order on www.natama.eu, the Customer must proceed to create an account, either control over or first, by clicking the "Register" icon at the top of each page of the site. He then asked the customer to choose a username and password. These elements are confidential and the Client shall be solely responsible for the consequences of using their account, up disabling it.
4.2 Furthermore, information will be requested from the Customer to continue its registration (title, name, surname, year of birth, email address, postcode ...). The latter undertakes to provide true and sincere information and inform Clarelia SAS of any changes to them.
4.3 In case of loss of the password, the customer can click on "forgotten password" and enter their email address. Customer will receive a new password on their email address.
4.4 Clarelia SAS reserves the right to turn off automatically without notice or compensation, on behalf of a client, among others in the following cases:
- Non-compliance by the Customer of the terms of sale,
- Non-payment by the Customer of amounts due,
- Acts contrary to the interests of Clarelia SAS.


5. Operation
5.1 The Buyer acknowledges and confirms to be the sole judge of the relevance of the products in the light of all against indications that are personal to him, the compatibility of products it is able to consume, or treatment he would be subject. Also it is understood that the choice of the Products is made under their sole responsibility. It belongs exclusively to the Buyer to have the assistance of counsel if he does not feel sufficiently informed of ingredients and products that may or may not eat.
5.2 Where the Buyer confirms the order by clicking the "Order" button, it declares to accept it as the entirety of these Conditions of Sale and without reserve. His order is then processed so that it can receive the parcel.
5.3 The order is final only after the full receipt of the actual invoice price and the sale contract is the delivery to the carrier.
5.4 In case of unavailability of the product ordered, the Purchaser is notified within 3 working days. He will then be proposed to effect an exchange or, failing that, he will receive by email the confirmation of having the value of (the) product (s) available (s).
5.5 Once the order is confirmed, the Purchaser will be given a code for the order and receive a summary document by e-mail of the latter, to the email address provided during registration. This document accepted accused of receiving accurate the actual invoice with the fees and terms of delivery of the order. This acknowledgment implies acceptance of the order and validates the transaction.
5.6 The Purchaser is invited to check the information in this document, including the delivery address. Clarelia SAS can not be held responsible for data entry errors and the consequences resulting therefrom (delays, delivery errors or packages returned). Expenses incurred for the return of the order will be borne by the Buyer.
5.7 Clarelia SAS reserves the right to refuse or reduce any order presenting an abnormal character for any reason whatsoever and particularly in the absence of regulation, or in case of incomplete settlement or litigation, or any other abnormal pattern .
5.8 Clarelia SAS recalls that the application of Article 1124 of the Civil Code, unemancipated minors are incapable of contracting. Therefore, orders for minors must be placed by parental authority.
5.9 Clarelia SAS provides archiving of purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of the Civil Code. Backups of computer records of CLARELIA SAS software package hosted by a third party holder will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

6. Payment
The settlement of purchases www.natama.eu operates exclusively in Euros regardless of the location of the transaction.
Payment is made online when ordering and is fully secure. The entire transaction is sent in encrypted mode to a bank validation server in SSL (Secure Socket Layer). The buyer then does its buying, with secure payments, designed to prevent interception, distortion or corruption of data by a third party in the transaction.
A refusal of authorization by the branch entail annulment automatically and without compensation of the order. If an incident occurs during the recording of the order, it is null and void and the Buyer must reiterate the ordering procedure.


7. Delivery
7.1 Delivery charges are free when the total price of the order exceeds the Franco set for mainland France. Sales and prices are from Montpellier (34). For lower order to Franco, shipping fee will be charged. Franco and Shipping are specified on commercial terms. These charges are shown in the shopping cart before acceptance by the Buyer of the total price of the order.
7.2 For products shipped outside the European Union, the customs duty and various local taxes may be payable. These rights are not within the purview of the CLARELIA SAS. They are borne by the Buyer agrees to pay the agreed price, and to pay or to adjust, and directly to the carrier or forwarder, the customs duties, VAT and other taxes due, and any statements to the competent bodies of his country.
7.3 The times indicated are target dates, corresponding to the average processing time and delivery. Clarelia SAS disclaims any responsibility for the longer delivery times because of carrier, including for loss of products, bad weather or strikes.


8. Products damaged or missing at reception
8.1 In case of damaged package, with damage only on the packaging and no damage on the products themselves, no appeal will be accepted by carriers or by insurance. Also, if the products are not unsuitable for consumption, they can not be replaced by Clarelia SAS.
8.2 In case of damage on the rendered products unfit for consumption, Buyer must imperatively indicate on the delivery form of '' written reservations '' the nature of damage on affected products themselves and not only the parcel and packaging.
8.3 In case of missing products in the package, or rendered unfit for consumption products, the Buyer has accepted or refused delivery, then it must notify CLARELIA SAS within 48 hours. Buyer must send a letter describing the incident noted, with the order number concerned, and joining a precise description of the damage by registered letter with return receipt to: CLARELIA SAS - Customer Service - BP 85546 - Montpellier Cedex 3. this procedure is obligatory for (the) article (s) ordered (s) and damaged (s) to be exchanged (s) back (s) and the cost of return in the shortest time.

9. Right of withdrawal
9.1 Pursuant to the provisions of Article L 121.16 and L121.20 of the Consumer Code, the Purchaser has a withdrawal period of seven working days from receipt of the Products to make return without any reasons. Products must be stored and transported in perfect condition and in unopened and original perfectly. They must be returned to: CLARELIA SAS - Customer Service - BP 85546 - Montpellier Cedex 3.
9.2 CLARELIA SAS will exchange the returned products, or reimburse the sums paid, excluding return fees by check within 14 business days following receipt of the return by him. The packages in return that does not have a perfect integrity of packaging and products in the original packaging has not been opened, are destined to destruction and will not be refunded to the Purchaser.


10. Guarantees and Responsibilities
10.1 The Products are warranted as provided by articles L 211-4 and following of the Consumer Code and the guarantee against hidden defects under section 1641 of the Civil Code. The guarantee is only a refund or replacement of nonconforming product. In this case, the Customer must contact the Customer Service CLARELIA by registered letter with acknowledgment of receipt to SAS CLARELIA address below.
CLARELIA SAS - Customer Service - BP 85546 - Montpellier Cedex 3
Will not be covered any incident resulting from a defect of storage or handling by the Customer, a non-compliance with reheating conditions, a non-compliance with the minimum use date (DDM) indicated on the product or any use or improper handling of these products.
10.2 Responsibility for CLARELIA SAS can not be especially liable for any risk in using the internet, such as including service suspension, the fraudulent intrusion of a third party, the inability to access the website or presence of virus that led to changes in information provision.
Clarelia SAS can not guarantee the accuracy, precision or completeness of the information made available on this site, resulting from:
• any damages resulting from fraudulent intrusion by a third party leading to changes in information made available on the site;
• and more generally for any damages, direct or indirect, whatever the causes, origins, nature or consequences, caused due to anyone accessing the site or inability to access it, the use of the site and / or credit given to any information directly or indirectly from the latter.
10.3 Responsibility for CLARELIA SAS can not be held liable for force majeure. In particular, constitute force majeure releasing SAS CLARELIA any obligation to execute any order and to pay compensation in any capacity whatsoever strikes, floods, Cevennes episodes, fire, disruptions or interruptions of transportation, supply problems raw materials or energy, important accident affecting production manufacturers and subcontractors, default damage resulting from operation of the internet and / or Telecom and general all events beyond the control of CLARELIA SAS whose the effect of preventing or delaying the manufacture, provision or delivery of Products.
10.4 In case of accidental collection of personal data relating to minors, parental authority has capacity to oppose their storage and / or transmission to third parties.
10.5 Hyperlinks may link to other websites that this site. CLARELIA SAS disclaims all liability if the content of these web sites violate the laws and regulations in force.

11. Intellectual Property
All elements of the site www.natama.eu are and remain the exclusive intellectual property of CLARELIA SAS. Neither the Purchaser nor any other person is authorized to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound. Any single link or hyperlink is strictly prohibited without the prior written consent of CLARELIA SAS.
Moreover, CLARELIA SAS recalls that the creation of any hyperlink to the home page of this website or any other website page is subject to express, prior and written company CLARELIA SAS.


12. Applicable texts and jurisdiction
12.1 This contract is subject to French law. The language of this contract is French. In case of dispute, French courts will have jurisdiction.
12.2 It is expressly agreed between the Seller and the Buyer:
- That will only competent in case of dispute of any nature, challenge or difficulty of interpreting these Conditions of Sale and more generally on the relationship between the parties, the Tribunal of Commerce of MONTPELLIER (34) to unless the Seller prefers to seize any other competent jurisdiction;
- The French law the only one applicable.
This clause applies even in case of summary proceedings, incidental claims or multiple defendants.


These Terms and Conditions come into force on 15 June 2016.
They cancel and replace all other Conditions of the site www.natama.eu previously released by the Seller.


Our commitments

A proven know-how for nearly 15 years ensures compliance with nutritional requirements, full control of production and the absence of cross contamination.

  • Transparency from A to Z
  • Only the ingredients on the label are in the recipe
  • Naturally good

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Transport information

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